If you are dissatisfied with your order for any reason, please call us at 512-398-4287, or text us at 512-398-7428, to discuss within 10 days of receipt of your order. We will do everything we can to correct any problem or concern you may have about your order. Our preference is to repair, exchange or re-make, with returns as a last resort.
When no other option is accepted by the customer, please understand that shipping and handling are non-refundable. We also charge a 25% re-stocking fee. If an order is canceled prior to shipping and prior to the printing of the sweatband, the restocking fee will be reduced.
Only if an order is canceled within 30 days, before we've been able to start on it at all, will we issue a full refund.
Returns will not be accepted if the item shows evidence that it has been worn for longer than to try it on, i.e.; sweat or make-up on he sweatband or stains on the material. No returns will be accepted unless we are made aware of the customer's desire to return it, prior to the return of the item(s). Rush fees are non-refundable. As stated above, we would rather work out the problem if we can.
Thank you for doing business with Texas Hatters.