RETURNS

At Texas Hatters, we certify our craftsmanship. If your order arrives incomplete, or not to your satisfaction, please call or text us at 512-398-4287 (voice only) or 512-398-7428 (voice and text) If the issue is reported within 10 days of your receiving your order,
and it is our fault; please return to us at your expense to ensure a speedy return, and we will cover the shipping cost of returning your hat to you after corrections have been made.
If damage occurred during transit, the responsibility would lie with the carrier. We will work with you to get their insurance to pay for replacing your item(s) as quickly as possible. However, we will not be responsible for replacing any items until we have been paid by the carrier's insurance.

REFUNDS

We no longer issue refunds for any purchases. We are a very small, 100 year old, multi-generational, hand-crafting hat business. A great deal of work goes into our hats, hatbands, and even the self-management of this site.